Terms of Use/ Terms & Conditions

Terms and Conditions for www.tgbi.world online e-commerce portal

This document governs your relationship with TGBI@www.tgbi.world. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, policies, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. In case you do not accept to be bound by these Terms of Service, you may not use this Portal including any services provided hereunder.

  1. General information
    1. The Website accessible on https://www.tgbi.world (hereinafter referred to as “Portal” or “Website”) is owned and operated by Cotton Closet Ltd (hereinafter referred to as “Cotton Closet” or “TGBI”). The principal place of business for Cotton Closet Limited (Business Registration Number: C13116864) is C01, Ebene Junction (Rue De La Democratie), Ebene, 1704-01, Mauritius.
    2. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.
    3. This Website may contain links to other websites (the “Linked Sites”), which are not operated by TGBI. TGBI has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.
    4. These Terms of Service are applicable for any individual making a purchase of products or services from this Portal, as well as anybody visiting this Portal.
    5. By accessing, visiting, browsing and/or registering on this Portal, you are agreeing to all the terms and conditions under these Terms of Use, so kindly read the terms of use carefully before proceeding. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by TGBI Policies (including but not limited to Privacy Policy available on the Website) as amended from time to time.
    6. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
    7. If you choose to visit the Portal, your visit and any dispute over your privacy is subject to these Terms of Service, including limitations on damages, resolution of disputes, and application of the law of the Republic of Mauritius.
  2. Terms, Definitions, Understanding & Interpretation
    1. For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. TGBI allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean Cotton Closet Ltd. or TGBI.
    2. “TGBI or Cotton Closet Ltd.” will include its employees, suppliers, content providers and advisors of Cotton Closet Ltd.
    3. “Business Day” means any day of the week other than Saturday, Sunday or public holiday in the Republic of Mauritius;
    4. “Direct Marketing” means to approach a person, either in person or by mail or electronic communication, for the direct or indirect purpose of promoting or offering to supply, in the ordinary course of business, any goods or services to the person;
    5. “Intellectual Property” means, collectively, the patents, copyrights (and moral rights), Trademarks, designs, models, brands, names, trade names, graphics, icons, hyperlinks, Know-How, trade secrets and any other type of intellectual property (whether registered or unregistered including applications for and rights to obtain or use same) which are owned by, licensed to, used and/or held (whether or not currently) by Cotton Closet Ltd. on or in connection with this Portal;
    6. “Know-How” means all the ideas, designs, documents, diagrams, information, devices, technical and scientific data, secret and other processes and methods used by TGBI in connection with this Portal, as well as, all available information regarding marketing and promotion of the Products and Services described in this Portal, as well as all and any modifications or improvements to any of them;
    7. “Products & Services” products, devices, accessories, content, any other products or services which may be offered by Cotton Closet Ltd. on the Portal;
    8. “Trade Marks” means those trademarks owned by companies within Cotton Closet Ltd and any other trademarks, designs, logos, style names and slogans which Cotton Closet Ltd/TGBI either owns or has the right to use or any derivative service offerings of, and applications for, any of same;
    9. “Portal Material” means the contents of this Portal, including without limitation, all and any information, data, documents, Intellectual Property, material, products (including software) or services contained in, accessed through, or downloaded or obtained from this Portal;
  3. User Eligibility for registration, membership & capacity to contract
    1. You hereby warrant to Cotton Closet Ltd that you have the required legal capacity to enter into and be bound by a contract to make any online purchase on the Portal under the laws of Mauritius. You warrant that you are 18 (eighteen) years or older. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the TGBI website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. TGBI reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to TGBI’s notice or if it is discovered that you are under the age of 18 years.
  4. Your Account and Registration Obligations
    1. Prior to any online purchase, you have to register your details online in order to initiate any order whether making the payment before or after the transaction.
    2. If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Website and refuse to provide You with access to the Website.
  5. Communications & Behavior while using the portal
    1. When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
    2. You consent to receive communications from Cotton Closet Ltd/TGBI electronically and agree that all such agreements, notices, disclosures and other communications are deemed to be duly sent by Cotton Closet Ltd for the purposes of these Terms and Conditions.
    3. By registering & accepting these Terms of Service, you acknowledge and accept to receive promotional advertisement from TGBI from time to time.
    4. Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published may be incorrectly reflected and in such an event TGBI may cancel such your order(s).
    5. TGBI reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, TGBI may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
  6. Website usage, user content and user behavior
    1. You may not use the Portal or its social media pages to obtain or distribute:
      1. Material which is defamatory, unlawful or contains hate speech;
      2. Bulk e-mail, whether solicited or unsolicited.
    2. We may make available software to access the Service via a mobile device (“Mobile Software”). To use the Mobile Software you must have a mobile device that is compatible with the Mobile Service. TGBI does not warrant that the Mobile Software will be compatible with your mobile device. TGBI hereby grants you a non-exclusive, non-transferable, revocable license to use a compiled code copy of the Mobile Software for one TGBI account on one mobile device owned or leased solely by you, for your personal, non-commercial use. You may not: (i) modify, disassemble, decompile or reverse engineer the Mobile Software, except to the extent that such restriction is expressly prohibited by law; (ii) rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Software to any third party or use the Mobile Software to provide time sharing or similar services for any third party; (iii) make any copies of the Mobile Software; (iv) remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Software, features that prevent or restrict use or copying of any content accessible through the Mobile Software, or features that enforce limitations on use of the Mobile Software; or (v) delete the copyright and/or other proprietary rights notices on the Mobile Software. You acknowledge that TGBI may from time to time issue upgraded versions of the Mobile Software, and may automatically electronically upgrade the version of the Mobile Software that you are using on your mobile device. You consent to such automatic upgrading on your mobile device, and agree that the terms and conditions of this Agreement will apply to all such upgrades. Any third-party code that may be incorporated in the Mobile Software is covered by the applicable open source or third-party license EULA, if any, authorizing use of such code. The foregoing license grant is not a sale of the Mobile Software or any copy thereof, and TGBI or its third party partners or suppliers retain all right, title, and interest in the Mobile Software (and any copy thereof).
    3. You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:
      1. You must not interfere with or jeopardize the functionality or the operation of any part of the Portal or attempt to interfere with or jeopardize, disrupt, disable, harm or otherwise impede in any manner the functionality or operation of any part of this Portal or its material.
      2. You are strictly prohibited from using the Portal for spoofing, hacking, flaming, cracking, phishing or spamming; and/or any other malicious behavior.
      3. You may not intercept any information transmitted to or from Cotton Closet Ltd or this Portal which is not intended by Cotton Closet Ltd to be received by you.
      4. You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. We reserve Our right to bar any such activity.
      5. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.
      6. You shall not probe, scan or test the vulnerability of the Website or any network connected to the Website nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other User of or visitor to Website, or any other customer, including any account on the Website not owned by You, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Website.
      7. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or domain name used by Us including the terms Cotton Closet, TGBI, The Grand Bazaar of India, or otherwise engage in any conduct or action that might tarnish the image or reputation, of TGBI on platform or otherwise tarnish or dilute any TGBI’s trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by us. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or TGBI’s systems or networks, or any systems or networks connected to TGBI.
      8. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.
      9. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.
      10. You may not use the Website or any content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of TGBI and / or others.
      11. Solely to enable Us to use the information You supply Us with, so that we are not violating any rights You might have in Your Information, You agree to grant Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your information in accordance with the Terms of Use and Privacy Policy applicable to use of the Website.
      12. From time to time, You shall be responsible for providing information relating to the products or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such products or services so as to mislead other Users in any manner.
      13. Your correspondence or business dealings with, or participation in promotions of, advertisers found on or through the Website, including payment and delivery of related products or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such advertiser. We shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Website.
      14. It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Website and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You due to your use of the Website, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Website You acknowledge and agree that We are not responsible for the use of any personal information that You publicly disclose or share with others on the Website. Please carefully select the type of information that You publicly disclose or share with others on the Website. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
      15. TGBI shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).
  7. Governing Law
    1. This Portal is controlled and operated from the Republic of Mauritius. The parties agree that these Terms of Service shall be governed by and construed and interpreted in accordance with the laws of the Republic of Mauritius.
  8. Indemnity
    1. You release and indemnify Cotton Closet Ltd/TGBI and/or any of its officers and representatives (its directors, officers, employees, consultants, agents, and affiliates) from any third party claims, cost (including, but not limited to, legal fees), damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, Cotton Closet Ltd/TGBI cannot take responsibility or control the information provided by other Users which is made available on the Website. You may find other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website. Please note that there could be risks in dealing with underage persons or people acting under false pretence.
  9. Content Posted on Site
    1. Except as expressly provided in these Terms of Use, no part of the Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, Website or other medium for publication or distribution or for any commercial enterprise, without TGBI’s express prior written consent.
    2. You may use information on the products and services purposely made available on the Website for downloading, provided that You (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.
    3. You shall be responsible for any notes, messages, emails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Website (collectively, “Content”). Such Content will become Our property and You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be entitled to, consistent with Our Privacy Policy as adopted in accordance with applicable law, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include the Content You provide. You agree that any Content You post may be used by us, consistent with Our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.
    1. You may choose to or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not place TGBI under any fiduciary or other obligation, and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, TGBI does not waive any rights to use similar or related ideas previously known to TGBI, or developed by its employees, or obtained from sources other than you.
  11. Privacy Policy
    1. Our privacy policy, which sets out how we will use your information, can be found at https://www.tgbi.world/privacy-policy/. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.
    2. Cotton Closet Ltd views protection of Your privacy as a very important principle and undertakes to protect the information provided by the Customer in compliance with the Data Protection Law of Mauritius. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk. If You object to Your Information being transferred or used in this way please do not use Website.
    3. Cotton Closet Ltd will receive and store any information the Customer enters on the Portal or provides in any other way. Cotton Closet Ltd shall use the information that the Customer provides for such purposes as responding to his requests, customizing future shopping for him, improving its services and products, and communicating with him.
    4. We and our affiliates will share / sell / transfer / license / convey some or all of your personal information with another business entity should we (or our assets) plan to merge with or are acquired by that business entity, or re-organization, amalgamation, restructuring of business or for any other reason whatsoever. Should such a transaction or situation occur, the other business entity or the new combined entity will be required to follow the privacy policy with respect to your personal information. Once you provide your information to us, you provide such information to us and our affiliate and we and our affiliate may use such information to provide you various services with respect to your transaction whether such transaction are conducted on www.tgbi.world or with third party merchants or third party merchant’s website.

    1. Purchasing products online on the portal
      1. The Customer must be a registered Customer – a user having an account on our website to be able to make online purchases and payments.
      2. For all sales in Mauritius (including Rodrigues) Payment for Products & Services shall be made in local currency (Mauritian Rupee)
      3. Before shipping / delivering your order to you, We may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users. You have specifically authorized TGBI and or its service providers to collect, process, facilitate and remit payments electronically.
      4. You understand, accept and agree that the payment facility provided by TGBI is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through 3rd party online payment gateway networks. Further, by providing Payment Facility, TGBI is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price.
      5. The Customer can choose from the following payment methods at the moment of placing an online order:
        1. Online card payment using via the payment gateway
      6. Value Added Tax (VAT) is included in the showcase price.

    1. Communication on transactions (whether successful or failed)
      1. A confirmation including a receipt of the transaction (the “Transaction Receipt) will be sent to the Customer‘s e-mail account upon successful online payment for Products & Services purchased.
        1. The Transaction Receipt will have a unique identification number to the transaction.
        2. The Customer’s bank card/account number will not appear on the Transaction Receipt.
      2. The Customer can view order history of his account at all times by logging into ‘My Account’ accessible on the Portal.
      3. You, as a Buyer, shall electronically notify Payment Facility using the appropriate TGBI Website features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction.
      4. The Buyer and Seller acknowledge that TGBI will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of TGBI

  1. Refund Policy
    1. No refunds are granted if the cancellation of order is made by the customer – however the customer may wish to exchange the item at the store within 48 hours of delivery
    2. Full refund or store credit will be given to the customer in case of cancellation by TGBI due to any internal problems.

  1. Replacement Policy (Definition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like.)
    1. Buyer need to raise the replacement request within 48 hours from the date of delivery of products. Once Buyer has raised a replacement request by contacting Us on 58879044. Once the replacement request has been raised, the following steps shall be followed
      1. Buyer is asked for “Reason for Return”. Among others, the following are the leading reasons:
        1. Shipping was damaged
        2. Item was defective
        3. Item Dead on Arrival
        4. Item(s) were missing
        5. Wrong item sent
      2. In case the request for replacement for a different design or product, a restocking fees of 10% will be charged.
  2. Delivery Policy

Free delivery in Mauritius

For orders more than a purchase value or MUR 2000, delivery is free of charge and for orders less than a purchase value of MUR 2000, a delivery fee of MUR 100 is charged. We endeavour to take a maximum of 7-10 days for the product to reach you. You will have to collect it at your nearest post office.

In the meantime, in case you wish to reach us for any information or to track your order, you may reach us at namaste@tgbi.world.

International & Rodrigues

We deliver in Mauritius and internationally – from our warehouse located in Mauritius. As of date, we have logistic arrangements to deliver in Rodrigues & Reunion Island.

Shipping time may vary from product to product. For bulk, in production or customized orders, we may take longer than usual and will contact you on the best possible time for you to to receive your product. As soon as your product is shipped, we will send you the tracking information by email. All production takes place in India.

Customs (for international shipping only)

In the case of international shipping, the customer may have to pay an additional amount towards import duties and taxes. As these amounts are levied once the shipment arrives to your country, we are unable to calculate the same at the time of dispatch. In case of levy of such additional charges, it will be the responsibility of the customer to make the payment.

At our end, we ensure that your shopping experience is world class and have arranged with our logistics partners to custom clear your goods and deliver at your doorstep seamlessly.

In case of additional charges towards customs (import duty and taxes), our logistics partner will present an invoice that you will have to pay directly at the time of delivery.

Delivery Process

    1. Once the Customer places an online order, Cotton Closet Ltd commits to deliver the order within 7-10 business days.
    2. Should the product be out of stock Cotton Closet Ltd will immediately inform the customer by email or telephone and a full refund will be granted should Cotton Closet Ltd be in possession of the payment.
    3. The customer should collect his/ her order at his/her nearest post office.
    4. To ensure safe delivery, the Customer must properly fill the delivery address, the mobile number and any specific instructions in the fields provided online.
    5. Cotton Closet Ltd Delivery Team will contact the Customer directly to notify him/her when the delivery of his/her order shall take place.
    6. Cotton Closet Ltd commits to deliver the ordered and available items within 7-10 Business Days (excluding weekends and public holidays). Should Cotton Closet Ltd not be in a position to deliver the Customer’s orders within the given time-frame (for e.g. in case of any force majeure), Cotton Closet Ltd shall contact the Customer immediately & notify him when the delivery of his order shall take place.
    7. In the event that the Customer notices a change in his availability with respect to receiving his ordered products, he must call Cotton Closet Ltd on 58879044 to notify the Delivery Team as soon as he reasonably can.
    8. The Customer needs to present his/ her identification document (National ID or Passport) to the officials of Mauritius Post Limited before accepting the delivery.
    9. The Customer must ensure and check that the product delivered is the right one at the time of collecting the order. A sales invoice indicating the amount paid by the Customer will also be provided to him upon delivery.
    10. The Customer will have to sign a Delivery Note acknowledging delivery of the products and need to check and ensure that his products are delivered sealed. For any issue regarding the delivered product, the Customer will have to inform Cotton Closet Ltd on 58879044.
    11. If the customer does not collect his/ her product(s) within 12 days from his/ her nearest post office, the product(s) will be returned to The Grand Bazaar of India. No refunds will be made. An additional delivery fee would be required to get the product delivered to the customer again irrespective of the cost of the product.
  1. Prices
    1. Our products are sold at the price advertised on the website at the time of your order. We reserve the right to change the prices at any time, prior to the confirmation of your order. All prices are listed in Mauritian rupees (for sale in Mauritius) and USD or EUR (for sale internationally).
    2. All prices are inclusive of VAT at the applicable rate at the time of your order and a delivery fee of MUR 100 will apply for orders have a total value less then MUR 2,000 (Incl. Vat). All Orders having a total value above MUR 2,000 will benefit from Free delivery.
  2. Buyer’s arrangement with Issuing Bank:
    1. All Valid Credit Card and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company.
    2. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
  3. Disclaimer of Liability
    1. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law TGBI and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect TGBI’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
    2. Whilst Cotton Closet Ltd takes reasonable precautions in its operation of the Portal, neither Cotton Closet Ltd nor its representatives will assume any responsibility and neither Cotton Closet Ltd nor its representatives shall be liable for any damages to or for viruses that may infect the Customer’s computer equipment or other property on account of his access to, use of or browsing of the Portal or his downloading of any materials, data, text images, video or audio from this Portal. Any material downloaded or otherwise obtained through the use of the Portal is done at the Customer’s own discretion and risk and he will be solely responsible for any damage to his computer system or loss of data that results from the download of any such material and Cotton Closet Ltd will be held harmless from such claims at all times.
    3. The Customer agrees that under no circumstances whatsoever, Cotton Closet Ltd, its employees, representatives or contractors may be held liable for any indirect, extrinsic, special, penal, punitive, exemplary or consequential loss, damage or damages of any kind whatsoever or howsoever caused (whether arising under contract, delict, negligence, or otherwise and whether the loss was actually foreseen or reasonably foreseeable), including but not limited to any loss of profits, loss of revenue, loss of operation time, corruption or loss of information or data and/or loss of contracts sustained by the Customer, his directors, employees, dealers or customers, resulting from his use of or inability to use the Portal or its material.
    4. Cotton Closet Ltd will at its best efforts screen or edit all the content available from the Portal to ensure that there is no illegal, defamatory or obscene content. You are encouraged to inform Cotton Closet Ltd of any content on the Portal that may be offensive or illegal and hold Cotton Closet Ltd harmless from any claims arising thereof.
  4. Intellectual Property, Software and Content
    1. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of TGBI or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by TGBI and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
  5. Linking to this Website
    1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
  6. Disclaimer as to ownership of trademarks, images of personalities and third party copyright
    1. Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with TGBI and you should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to TGBI .
  7. Variation
    1. TGBI shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
  8. Invalidity
    1. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
  9. Complaints
    1. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
  10. Waiver
    1. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
  11. Entire Agreement
    1. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and TGBI . Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of TGBI .

Terms and Conditions of Birthday campaign

This Grand Bazaar of India (TGBI) “Birthday program” document is intended to outline the terms and conditions for participation in “Cotton Closet Ltd’s.” The Grand Bazaar of India Birthday Program, hereby referred to “TGBI Birthday Program” is a legally binding contract between the Customer and “The Grand Bazaar of India”. Cotton Closet Ltd. is a private company with Business Registration No. C13116864, having registered its office at C01, Ebene Junction (Rue De La Democratie), Ebene, 1704-01.

The Birthday campaign is a way for The Grand Bazaar of India to value its customers. The customer will be entitled to the following benefits:

  1. Discount as per the SMS you receive on your birthday

The Birthday benefits are available for TGBI customers on their birth dates only. The Birthday benefits are not transferable. The benefits related to the Birthday Program cannot be combined with benefits of other promotional activities in TGBI shops. The Birthday program is not a payment method.

Cotton Closet Ltd. reserves the right to check the accuracy of the discounts granted and to correct this number if it believes that mistakes are established, without the right for any complaint to be formulated on these grounds.

Cotton Closet Ltd. is committed to protecting the privacy of its clients. By accepting these Terms and Conditions, the client gives Cotton Closet Ltd. permission to use his/ her personal data for personalised offers. The client also gives permission to communicate with him/ her via all possible media, including email and text messages. The data is used by Cotton Closet Ltd. and the companies affiliated with it for promotional purposes, in managing and implementing the Loyalty Card, and for sales and market analyses.

The client has the right to inspect his/ her personal data at any time to request improvement if they are not correct. Any misuse of the Birthday benefits will lead to immediate and definitive disqualification for any further membership.

Elite Loyalty Card

  1. General

The present general terms and conditions (the ‘General Terms and Conditions’) are applicable to all persons in the possession of a The Elite Card (each individually respectively referred to as a ‘Cardholder’ and a ‘Loyalty Card’) and exclusively govern the contractual relation between the Cardholder and Cotton Closet Ltd.

The General Terms and Conditions are valid as of 01/06/2018 and replace in their entirety all prior terms and conditions relating to any Cotton Closet Loyalty Programme. Cotton Closet Ltd. reserves the right to unilaterally change the General Terms and Conditions at any time without having to inform the Cardholder of this individually and without any right to compensation for the Cardholder. All modifications in the General Terms and Conditions are published on the website of Cotton Closet Ltd. (tgbi.world). The Cardholder undertakes to reread the General Terms and Conditions on the Website on a regular basis. Use of the Loyalty Card by the Cardholder after a modification in the General Terms and Conditions on the Website shall imply acceptance of the changed General Terms and Conditions. If the Cardholder does not accept the changes, he/ she is to inform Cotton Closet Ltd. by registered mail/ email of the termination of his/ her membership.

  1. Membership

The Loyalty Card is issued to natural persons by Cotton Closet Ltd. The Loyalty Card is priced at MUR 3000 until the Card Holder receives any communication about its termination from us. The Loyalty Card is strictly personal, non-transferable and equipped with a unique number. The Loyalty Card remains the property of Cotton Closet Ltd. at all times and can be reclaimed from the Card Holder on first request. Membership is not open to corporate entities and cannot be clubbed with other promotional offers available at the Cotton Closet Ltd.

Cotton Closet Ltd. reserves the right to refuse entry to the Elite Loyalty Programme without stating a justification, and the right not to activate a Loyalty Card.

  1. Benefits and use of the Loyalty Card

The Loyalty Card is not a payment method. Upon presentation of the Loyalty Card with any purchase at the register of a participating Cotton Closet Ltd. shop, Cotton Closet Ltd. shall record the net amount (price of the goods purchased, reduced by any discounts, promotions, etc.) of the Cardholder’s purchases. The Cardholder can be asked to present his/ her identity card along with the Loyalty Card to check the personal use of the Loyalty Card. Purchases made by a Cardholder without presentation of the Loyalty Card give no entitlement to no benefit and will not be registered on the Loyalty Card later. Cotton Closet Ltd. grants 7.5% discount on purchases, 10 % birthday discounts, discounts at places of collaboration outlets  (details about collaborations will be communicated by email to the Card Holder).

The benefits related to the Loyalty Card cannot be combined with benefits of other promotional activities in Cotton Closet Ltd. shops. If the Loyalty Card is no longer used for a period of six months after the last purchase, and in any case of fraud or misuse, the membership of the Cardholder shall automatically be cancelled.

Any misuse of the Loyalty Card leads to immediate and definitive disqualification for any further membership or use of the Loyalty Card.

  1. Responsibilities of the Customer/Liability

Cardholders who attempt to obtain or have obtained benefits from the Loyalty Card by providing false information, or in another improper or fraudulent way, are liable for any resulting damage.

Any loss of theft of, or damage to, the Loyalty Card must be reported to Cotton Closet Ltd. at once, so that a new card can be issued to the Cardholder. In the event of loss or theft of the Loyalty Card, Cotton Closet Ltd. shall not be obliged to keep track of the purchase amounts or the number of visits. Cotton Closet Ltd. will make every effort to ensure that the benefits of membership are correctly allocated, but cannot be held liable in the event that it was not reasonably possible for it to fulfil its obligations. Under any circumstances whatsoever, and with no exception with regard to the grounds of liability, the liability of Cotton Closet Ltd. is limited to the amount of the benefit that the Cardholder would be or has been granted on the basis of membership and the purchases made.

Cotton Closet Ltd. reserves the right to check the accuracy of the discounts granted and to correct this number if it believes that mistakes are established, without the right for any complaint to be formulated on these grounds.

  1. Protection of privacy

Cotton Closet Ltd. is committed to protecting the privacy of Cardholders. The personal data collected by Cotton Closet Ltd. in the framework of the Loyalty Card are used exclusively for the processing of information in line with the Loyalty Card.

By accepting these General Terms and Conditions, the Cardholder gives Cotton Closet Ltd. permission to use his/ her personal data for personalised offers. The Cardholder also gives permission to communicate with him/ her via all possible media, including e-mail and text messages. The data are used by Cotton Closet Ltd. and the companies affiliated with it for promotional purposes, in managing and implementing the Loyalty Card, and for sales and market analyses.

The Cardholder has the right to inspect his/ her personal data at any time to request improvement if they are not correct. The Cardholder has the right to object to the processing of his/ her personal data for direct marketing purposes. The Cardholder makes a written request for this purpose to Cotton Closet Ltd. at the company registered office or at the e-mail address namaste@tgbi.world. The Cardholder can make improvements and modifications in the personal data. The data will be securely processed by Cotton Closet Ltd. Data are not transferred to unaffiliated third parties without the express permission of the Cardholder.

  1. Termination of the Loyalty Card/Membership

Cotton Closet Ltd. reserves the right to cancel the Loyalty Card and the Loyalty Programme at any time, or to replace it by another programme and to promptly terminate the membership contracts.

  1. Transfer or termination of membership

Membership can be ended by the Cardholder at any time, with or without justification and without prior notice, by sending a registered letter or email to the company’s registered office of Cotton Closet Ltd.. Cotton Closet Ltd. reserves the right to immediately, at its discretion, revoke or discontinue the Loyalty Card, as a result of which the membership is suspended or completely terminated, without the need for any justification. Cotton Closet Ltd. reserves the right to entrust management of the Loyalty Card to third parties for any reason whatsoever, and to turn over the agreements with the Cardholders for that purpose, without the need for justification. In that event, members are informed via the Website at least 7 days before the transfer.

  1. Disclaimer and jurisdiction

No decision of Cotton Closet Ltd. to refrain from exercising or enforcing, or failure to exercise or enforce, its rights under any provision of these General Terms and Conditions shall constitute a waiver thereof, or a waiver of the right of Cotton Closet Ltd. to enforce any other provision of this Agreement, and no waiver by Cotton Closet Ltd. of any violation of any provision or stipulation of this Agreement shall be deemed to be a waiver of any violation of any other provision or stipulation thereof.

In the event that a provision of the General Terms and Conditions should be wholly or partially legally invalid, void or for any other reason not enforceable, this provision shall be deemed to be severable from the general terms and conditions, and shall not influence the validity and enforceability of the remaining provisions.

If there is a dispute between the parties concerning this agreement, the parties must negotiate in good faith to resolve the dispute.